Refund policy
At WOLFZ, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we're here to help.
7-Day Return Policy
You have 7 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned in its original packaging, when applicable.
- Not show signs of washing, damage, stains, odors, or other use.
Items that do not meet these conditions may be refused or returned to the customer.
How to Request a Return
To start a return, please contact WOLFZ customer service at Support@wolfzathletics.com within 7 days of receiving your order.
Please include:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
- Photos of the item when requested by our team.
Once your request is approved, you will receive instructions on how and where to send your return.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
Refund Amount
Approved refunds cover the purchase price of the returned item(s).
Original shipping charges are non-refundable, unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
Return Shipping Costs
Customers are responsible for return shipping costs for returns due to reasons such as:
- Wrong size.
- Change of mind.
- No longer wanting the item.
- Ordering the wrong product.
If the item is defective, damaged during delivery, or you received the wrong item, WOLFZ will work with you to resolve the issue and may cover the applicable return shipping costs.
Exchanges
If you need a different size or product, you may request an exchange within 7 days of delivery.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund instead.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible at Support@wolfzathletics.com.
Please provide your order number and clear photos of the item and packaging so our team can investigate the issue.
We will review the case and provide an appropriate solution, which may include a replacement, exchange, or full refund.
Non-Returnable Items
The following items may not be eligible for return:
- Items marked as final sale or non-returnable.
- Gift cards.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without their original tags or packaging.
Late Returns
Returns requested after the 7-day return period may not be accepted.
Refund Processing
Once your return has been approved, please allow several business days for the refund to be processed by your payment provider. The time required for the funds to appear in your account may vary depending on your bank or payment method.
Contact Us
For any questions about returns or refunds, please contact WOLFZ customer service at Support@wolfzathletics.com.
We are committed to making your WOLFZ shopping experience simple, transparent, and hassle-free.